STORE POLICY

Because We Care

At Hamsa, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING AND DELIVERY

What You Need to Know

Shipping Policy:

Order Processing Time: We process all orders within 24-48 hours of receiving them. Orders placed over the weekend or on holidays will be processed the next business day.
Shipping Methods: We offer standard shipping methods for our customers . Shipping rates and delivery times will vary depending on the selected product.
Shipping Locations: We ship our products to all locations within the India. We do not offer international shipping at this time.
Shipping Rates: Shipping rates will be calculated at the checkout based on the weight and destination of the order. We offer free shipping on orders over Rs 1000 amount.
Tracking Orders: Once an order has been shipped, customers will receive a confirmation email with a tracking number that can be used to track the order status.

Delivery Policy:

Delivery Times: Delivery times will vary depending on the shipping method selected and the destination of the order. Estimated delivery times is around 5-7 days from the date of order.
Delivery Delays: We are not responsible for any delays caused by shipping carriers, customs, or other factors beyond our control. However, we will do our best to assist customers in resolving any issues that may arise.
Delivery Verification: All orders require a signature upon delivery to ensure that the package is received by the intended recipient. If a package is returned to us due to failed delivery attempts, we will contact the customer to arrange for re-delivery.
Delivery Errors: If there are any errors with the delivery address or other details, it is the responsibility of the customer to notify us immediately so that we can correct the issue.
Delivery Damage: If a product is damaged during shipping, customers should contact us within 48 hours of receiving the order to request a replacement or refund. We may require photos or other evidence of the damage to process the claim.

Contact

OUR RETURN POLICY

Everything You Need to Know

Cancellation & Refund Policy

Last updated on Oct 18th 2022

First Source Infra Solutions believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
First Source Infra Solutions does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the First Source Infra Solutions, it’ll take 6-8 days for the refund to be processed to the end customer.

Learn More

OUR PRIVACY POLICY

Your Data is Secure

Last updated on Oct 18th 2022

This privacy policy sets out how Hamsa Homes and Lifestyle uses and protects any information that you give Hamsa Homes and Lifestyle when you use this website.

Hamsa Homes and Lifestyle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Hamsa Homes and Lifestyle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Hamsagurgaon@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact